Refund & Cancellation Policy

01Implementation Fees

A 50% implementation deposit is required before implementation begins.

If a cancellation request is received before implementation work has commenced, any refundable amount will be reviewed and processed to the original payment method.

Once implementation work has commenced, implementation fees relating to work already performed, configuration completed, third-party costs incurred, or resources committed may not be refundable.

The remaining 50% implementation balance becomes payable after the client accepts the preview / implementation and before the service goes live.

02Subscription Fees

The first monthly subscription is charged on the next 1st or 15th strictly after go-live.

TAZA LeadFlow packages are subject to the applicable minimum subscription term stated in the accepted quotation or order.

Subscription payments already collected for an active billing period are generally non-refundable, except where required by applicable law or where TAZA Digital Solutions approves a refund due to a verified billing error or service issue.

03Cancellation

Customers may submit cancellation requests to: billing@taza.com.my

Cancellation requests are reviewed against the applicable quotation, order, minimum subscription term and any outstanding obligations.

04Refund Processing

Approved refunds will be returned to the original payment method where supported.

TAZA Digital Solutions will normally initiate an approved refund within 7 business days after approval.

The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer or payment provider.

Nothing in this policy limits any rights or remedies available to customers under applicable Malaysian law.